Welcome to the Team
We’re thrilled to have you on board and excited for the impact you’re about to make in the lives of residents across South Florida. At CWC, we pride ourselves on delivering premium, personalized wellness experiences—and you’re now an essential part of that mission. This onboarding site was built to make your transition into our team smooth, efficient, and empowering. Here, you’ll find everything you need to get started: important documents, next steps, and key resources to help you hit the ground running. Let’s make a difference together—welcome to the team!
Coach Onboarding Process
Below you’ll find all the essential documents you’ll need to complete your onboarding with Community Wellness Concierge. Please download each file, complete them as instructed, and email the finished documents to: Pam@CommunityWellnessConcierge.com. If you have any questions along the way, don’t hesitate to reach out—we’re here to help you get started smoothly and confidently!
W9/ Payroll
All CWC team members are paid as 1099 independent contractors. We use Melio for payments and when you are onboarded you will receive an email from Melio to input your W9 information and bank account. Payroll is every 2 weeks on Mondays. It is important that you have ALL SESSIONS LOGGED in Wellness Living Elevate app prior to Monday.
Coach Agreement
Please review, and sign the CWC Coach Agreement below. This document outlines the expectations, responsibilities, and standards for all coaches representing Community Wellness Concierge.
Insurance Requirements
As a 1099 independent contractor with CWC, maintaining active liability insurance is a requirement. Please download the Insurance Requirements document below for details on coverage limits and how to provide proof of insurance. If you don’t currently have coverage, the document also includes recommended providers to help you get started. The CWC Insurance is required for all of our communities. If you are going to be working at 7 Bridges you must also add the HOA as additional insured and a waiver of subrogation. Examples are below.
At CWC, we proudly feature our coaches on the Community Wellness Concierge website as well as in the Welcome Packet given to each new resident. This helps residents get to know you, feel more connected, and feel confident booking your services. Examples of what we are looking for in a head shot and Bio are below. Please email them to Pam@CommunityWellnessConcierge.com with the other required onboarding documents.
Headshot Example
Coach Bio Example
Mike Kneuer is the founder of Community Wellness Concierge, a South Florida-based company dedicated to transforming residential communities through tailored wellness programs. With a passion for health and fitness, Mike specializes in creating engaging and effective experiences, from fitness classes and personal training to nutrition counseling and therapeutic services. Partnering seamlessly with property managers and HOAs, Mike ensures every program is both enjoyable for residents and beneficial for the community.
Uniform Requirements
As part of our professional presentation, Community Wellness Concierge will provide you with an official black or grey CWC shirt to wear while on duty. You’ll be expected to pair it with black shorts or pants to maintain a clean, unified look. If you have a preferred shirt style or brand, we’re happy to add the CWC logo to it upon approval. Wearing a consistent uniform is essential for brand recognition and helps residents easily identify you as a trusted CWC coach in the gym and throughout the community.
Elevate App
We use a customized app called Elevate, powered by WellnessLiving, to manage all of our scheduling and billing. As a coach, you’ll use the app to book training sessions, view your schedule, and charge clients when purchasing packages via credit card. The app is designed to streamline your workflow and ensure a smooth, professional experience for both you and your clients. Detailed instructions on how to use the app are provided below.
Download the App1) Go to your Apple App Store or Google Play store and download the WellnessLiving Elevate app.2) Create an account.3) Confirm you account in your email.
Request for Time Off
If you need time off for any reason you must fill out the below link 14 days PRIOR to your requested day off. If you do not fill this out 14 days prior and we are unable to fill your class with a substitute instructor there will be a once class deduction on the next payroll.
New Client Documents
When onboarding a new client, it’s essential that we collect a few key documents before beginning any training sessions. Every client must complete a PAR-Q (Physical Activity Readiness Questionnaire), Waiver, and a New Client Intake Form to ensure we have the necessary health information and emergency contacts on file. These forms help us provide safe, personalized programming and protect both the client and the coach. You can download both documents using the links below—please make sure they are fully completed and submitted before starting any sessions.